How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

Please track your order at our Tracking page https://17track.net/en

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

What is your return policy?

Please check our return/refund/exchange policy here.Return WindowYou may request a return within 30 days of receiving your order.Return EligibilityUnused and in original conditionWith all original tags and packagingAccompanied by the receipt or proof of purchaseReturns without prior authorization will not be accepted.How to Request a ReturnClick here: File for a ReturnPrepare the following:Your order number and email address6 clear photos: packaging (before and after opening), shipping label, and product detailsSubmit your request and wait for approval via email or check your return status online.You must ship the item back within 7 days of receiving return approval.Please remove all old shipping labels before sending the package.📧 Contact: return@sunjoygroup.comImportant NotesA 15–20% restocking fee may apply to some returns.Shipping fees are non-refundable, including return shipping.Returned items must arrive in sellable condition.If the item shows signs of use (e.g., canopies installed or used), your return may be denied.Non-Returnable ItemsSale items, gift cards, or discounted products (including coupon purchases)Custom orders, personalized items, or items marked final salePersonal care items, hazardous materials, flammable liquids/gasesExchangesNeed a different item? Please complete a return first. Once approved, place a new order separately.RefundsOnce your return is received and inspected, we will notify you of the approval status.If approved, your refund will be issued to your original payment method.Please note: bank or credit card processing times may vary.Damaged or Defective ItemsIf your order arrives damaged, defective, or incorrect, please contact us immediately upon delivery.We’ll work to resolve the issue quickly. If the product is a replacement canopy or netting, please refer to the warranty terms in the instruction manual.📧 Contact: shop@sunjoygroup.com

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

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We build more than structures. We design the spaces where life naturally expands outdoors. In a world that demands constant attention, the modern home has quietly extended beyond its walls. The backyard is no longer just a patch of grass behind the house—it has become the new living room, the open-air kitchen, the gathering space, and the personal retreat.

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