Shipping policy

At SUNJOY Canada, we’re committed to getting your outdoor essentials delivered quickly and reliably. Below you’ll find all the details about our shipping process across Canada.

1. Shipping Areas

We currently ship to most locations across Canada, excluding remote or hard-to-access areas such as the Northwest Territories, Newfoundland and Labrador.

If you’re unsure whether we ship to your address, please contact our customer support team before placing your order.

2. Processing Time

  • Small Parcel Orders (e.g., lighting, accessories): Ship within 3–5 business days

  • Large Parcel or LTL Orders (e.g., gazebos, pergolas): Ship within 7–10 business days

Please note: Orders placed during holidays or peak seasons may experience slight delays.

3. Delivery Timeframes

  • Standard delivery times vary by location, typically ranging from 3–10 business days after shipping.

  • Rural or remote areas may require additional time.

4. Shipping Cost

  • Free shipping is available on most orders within Canada.

  • Certain oversized or heavy items may incur additional delivery charges, which will be clearly shown at checkout.

5. Order Tracking

Once your order ships, you will receive a confirmation email with your tracking number and a link to track your shipment online.

You can also track your order online by using your order number and email address: Track Your Order Here

If you haven’t received tracking information within the expected timeframe, please contact us at shop@sunjoygroup.com.

6. Delivery Method

We partner with major carriers and LTL freight companies to ensure safe and timely delivery of your order. Large items will be delivered curbside, and a signature may be required upon delivery.

7. Split Shipments

Depending on the size and availability of your order, items may arrive in multiple packages and on different dates. Tracking will be provided for each shipment.

8. Delivery Issues & Refusals

If your package arrives damaged or incomplete, please contact us within 48 hours of delivery. Refused deliveries without prior authorization may incur return shipping fees.

9. Questions?

We’re here to help!
Please email us at shop@sunjoygroup.com or visit our Contact Us page.